This Privacy Policy describes how Franks Patches (“we,” “our,” or “us”) collects, uses, and shares personal information when you use our website frankspatches.co.uk (the “Site”) and the services provided through the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
- Information We Collect
1.1. Personal Information When you visit the Site, we may collect certain personally identifiable information (“Personal Information”) that you provide to us voluntarily. This may include your name, email address, phone number, shipping and billing address, and payment information.
1.2. Payment Information When you make a purchase through our Site, we collect payment information, such as credit card numbers or PayPal account details. This information is collected securely by our payment processors, Stripe and PayPal, and is subject to their privacy policies.
1.3. Automatically Collected Information We may also automatically collect certain information about your device and usage of the Site. This may include your IP address, browser type, operating system, referral URLs, and other technical information.
- Use of Information
2.1. We may use the Personal Information we collect for various purposes, including:
- Processing and fulfilling orders
- Providing customer support
- Communicating with you about your orders, account, or inquiries
- Sending promotional offers, newsletters, or marketing communications
- Improving and customizing our products and services
- Analyzing trends, usage, and activities on the Site
2.2. We do not sell, rent, or lease your Personal Information to third parties for their marketing purposes.
- Cookies and Tracking Technologies
3.1. We use cookies and similar tracking technologies to collect information and improve the user experience on our Site. Cookies are small files stored on your device that help us analyze website traffic, remember your preferences, and tailor content to your interests.
3.2. You can choose to accept or decline cookies through your browser settings. However, blocking cookies may affect the functionality of the Site.
- Third-Party Services
4.1. Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
4.2. Payment Processing: When making purchases on our Site, you may use third-party payment processors such as Stripe and PayPal to complete transactions. The processing of payments is subject to the respective privacy policies of Stripe and PayPal. By using Stripe or PayPal as payment methods on our Site, you agree to their terms of service and privacy policies. We may receive certain information from these payment processors to fulfill your orders and provide customer support. We are not responsible for the privacy practices or policies of Stripe, PayPal, or any other third-party payment processors.
4.3. Cloudflare: We use Cloudflare to help improve the performance, reliability, and security of our Site. Cloudflare may collect certain information about your device and usage patterns, such as your IP address, browser type, and operating system. This information is used in accordance with Cloudflare’s privacy policy to provide and optimize their services. By accessing our Site, you agree to Cloudflare’s collection and use of your information as described in their privacy policy.
4.4. Mailchimp: We use Mailchimp, a marketing automation platform and email marketing service provider, to manage and send marketing email communications to individuals who have opted in to receive updates from us.When you subscribe to our marketing emails, we may collect the following information:
- Your name
- Email address
- Any other information you voluntarily provide through sign-up forms
This information is stored and processed by Mailchimp on our behalf. Mailchimp may collect certain technical information automatically when you interact with our emails, such as:
- IP address
- Device and browser information
- Email open and click data
This data helps us measure campaign performance and improve our communications. Mailchimp processes your personal data in accordance with its own Privacy Policy and applicable data protection laws. We have entered into a data processing agreement with Mailchimp where required by law to ensure your information is protected. Mailchimp implements appropriate technical and organizational measures to safeguard your personal data.
- Data Security
5.1. We implement reasonable security measures to protect the confidentiality and integrity of your Personal Information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Children’s Privacy
6.1. Our Site is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete it.
- Changes to this Privacy Policy
7.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page.
- Contact Us
8.1. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]
Effective Date: 11/10/2024